Practice information

Opening hours:

  • Mon & Tue: 07:00 - 12:00 / 13:30 - 17:00
  • Wed - Fri: 08:00 - 12:00 /  13:30 - 17:00

    Outside our opening hours in case of emergencies, you can call the central doctor service: 088-0030600.

    Calling hours:

    • Mon & Tue:
      • 07:00 - 09:30
      • 10:30 - 12:00
      • 14:00-16:00
    • Wed - Fri:
      • 08:00 - 09:30
      • 10:30 - 12:00
      • 14:00 - 16:00

    Assistant tasks
    For the following medical procedures you can usually come in the same day. Give us a call, so we can schedule a time for you.

    • Measuring blood pressure
    • Injections
    • Wound care
    • STD testing
    • Flushing ears
    • Pregnancy testing
    • UTI testing
    • Removing stitches
    • Nitrogen treatment of warts

    Complaints
    Do you have a complaint about our doctors or practice? We strive to work professionally and it is important that you trust us. If you are not satisfied with our services, you have the right to make a complaint. Please consider booking an appointment with the doctor first to discuss.

    You can e-mail us at info@hadh.nl or you can fill out a complaint form available from the assistant (the form can be sent by e-mail or post upon request).

    After receipt, we will book an appointment to discuss your complaint with a member of our staff. If you are still not satisfied, you may submit a written complaint to the independent Complaints Institute:

    Afdeling Klachten en Geschillen
    Robijnstraat 6
    1812 RB Alkmaar
    Tel: 072-520 83 25
    www.dokh.nl

    Patient satisfaction
    Huisarts aan de Herengracht conducts a satisfaction survey every 3 years. This research is conducted and processed by Argo (argo-rug.nl).

    The latest survey took place in 2023. Of those surveyed, the average rating was a 9 (out of 10)! The entire report can be obtained (in Dutch) at our practice.